Terms of Service | FoundOne

These Terms are a binding contract between your business and FoundOne s.r.o., governed by Czech law.

Key terms you accept by agreeing. We list them here because they matter most. By clicking to accept, you expressly accept each of them (Section 1753 of the Czech Civil Code):

The Service is for business use only, and you confirm you use it in the course of your business (Section 2).
You alone are responsible for the personal data you put into FoundOne. Before you add a person, you must have their consent. When consent ends, we only warn you; we do not delete or hide anyone (Section 7).
We do not check the data you add and are not liable for it. You compensate us for claims, fines and costs it causes (Sections 7.10 and 16).
The Service, AI Output and Find’s answers are provided “as is”, with no uptime commitment, and may be wrong or incomplete. AI does not decide about people; you do, and you choose the criteria (Sections 6, 8 and 14).
Our total liability is capped at the fees you paid in the previous 12 months, or EUR 100 if higher. Lost profit and indirect loss are excluded (Section 15).
Claims against us must be brought within one year (Section 15.6).
Plans renew automatically. Fees are non-refundable, including for unused Usage Limits (Section 9).
Your Plan has Usage Limits, including how many people your Workspace may hold. At a limit, adding people or AI stops until you move up or the limit starts again; we may lower limits at once to stop abuse (Sections 6.4 and 9.10).
We may suspend the Service for breaches, risks, complaints about your data or non-payment (Section 10).
We may change these Terms with 30 days’ notice; you can reject a change by terminating (Section 18).
Czech courts at our registered office decide disputes (Section 19).

1. Who we are

FoundOne is operated by FoundOne s.r.o., ID No. 05766567, registered office Evropská 2758/11, Dejvice, 160 00 Prague 6, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 270397 (“FoundOne”, “we”, “us”). Contact: hello@foundone.io.

2. Who may use the Service

2.1 Business use only. The Service is a professional tool for recruitment agencies, headhunters and in-house recruiting teams. You may use it only in the course of your business or profession within the meaning of Section 420 of the Civil Code. By accepting these Terms you confirm that you do. We do not offer the Service to consumers.

2.2 Accepting for an organisation. If you accept on behalf of a company or other organisation, you confirm you have authority to bind it. “You” then means that organisation.

2.3 Age and sanctions. You must be at least 18. You may not use the Service if you, or anyone who owns or controls you, is subject to EU, UN, UK or US sanctions, or if you are in a territory under comprehensive sanctions.

2.4 Mandatory law. If a court treats you as a consumer despite Section 2.1, the mandatory consumer protections of your country apply. The rest of these Terms stays in force.

3. The agreement and definitions

3.1 What makes up the agreement. The agreement between you and us (the “Agreement”) consists of these Terms, the Acceptable Use Policy (“AUP”), the Data Processing Addendum (“DPA”) and any plan or order you buy. If they conflict, a signed order prevails, then the DPA for personal data, then these Terms, then the AUP. Our Privacy Policy explains how we handle personal data as a controller. It is information, not part of the Agreement.

3.2 Definitions.

“Service” — the FoundOne platform: the app, the client portal, AI Features, the Browser Extension, imports, exports and related support, at foundone.io and its subdomains.
“Workspace” — the space where your candidates, searches, Clients, team and billing live.
“Authorized User” — anyone you let into your Workspace, including your team members and your Clients’ people who use the client portal.
“Client” — a company for which you search for candidates, and its people.
“Candidate” — any person whose details are kept in your Workspace: candidates, potential candidates, referees and Client contacts.
“Customer Content” — everything you, your Authorized Users or your Clients put into the Service: candidate profiles, CVs and other files, notes, call notes, tasks, searches, feedback, messages and prompts. It includes Output.
“AI Features” — features that use machine-learning models, such as reading CVs, writing summaries, drafting pitches and client updates, and Find. “Output” — what AI Features generate for you, including Find’s conditions, checklists, answers and quotes.
“Find” — the AI Feature that searches the people in your Workspace for a job: it turns your messages and a job into search conditions and a checklist you approve, checks people against that checklist and shows the evidence.
“Browser Extension” — our browser extension that saves a profile you are viewing on another website into your Workspace.
“Consent Confirmation” — the confirmation you give in the Service, before adding a person, that you have their consent.
“Plan” — a paid subscription for a Workspace, including any add-on, such as a larger Database Size.
“Database Size” — the number of people your Workspace may hold under its Plan.
“Usage Limits” — the limits that apply to your Plan and to the Service, such as the Database Size, fair-use limits on AI Features and limits per day or per minute, as shown on our pricing page or in the Service.
“Usage Data” — data about how the Service is used and performs (logs, metrics, usage counts), not including the substance of Customer Content.

4. Accounts and Workspaces

4.1 Your account. Give us accurate information and keep it current. You sign in with a link sent by email, or with Google or Microsoft, so keep your email account and devices secure: whoever controls your inbox can sign in as you. One account is for one person; don’t share it.

4.2 Responsibility for your Workspace. You are responsible for everything that happens in your Workspace, and for the acts of your Authorized Users as if they were your own. Tell us at once at hello@foundone.io if you suspect unauthorised access.

4.3 Admins. We may rely on instructions from a Workspace admin, including to invite or remove people, change roles, delete data and cancel Plans. Disputes between members of a Workspace, or between you and people who leave your agency, are yours to resolve.

5. Clients and the client portal

5.1 Sharing with Clients. You may invite your Clients’ people into the client portal to review candidates you share with them. You decide what each Client sees and whether profiles are anonymised. You are responsible to us for your Clients’ use of the portal.

5.2 Your contract with your Clients. Your contract with a Client, including fees, guarantees and exclusivity, is between the two of you. We are not a party to it and have no obligations under it.

5.3 What Clients do with data. Once a Client sees, copies or downloads a candidate’s details, its further use of them is between you, the Client and the candidate. We are not responsible for it.

6. The Service

6.1 Changes to the Service. We develop the Service continuously and may add, change or remove features. If we remove a material paid feature during a paid period, we give you reasonable notice or a pro-rata credit.

6.2 No uptime commitment. We aim to keep the Service available, but we commit to no uptime, response time or support level unless we sign a separate service-level agreement with you. The Service depends on third-party infrastructure and may be interrupted for maintenance, incidents or reasons outside our control.

6.3 Early access, trials and beta features. Early access, trials and features marked beta, preview or similar are provided as they are, may change or stop without notice, and are excluded from any commitment we make.

6.4 Usage Limits. Your use is subject to the Usage Limits. They apply per Workspace unless the pricing page or the Service says otherwise, and daily limits start again at midnight UTC. When a limit is reached, the affected function stops or works in a reduced form (for example, search without AI) until the limit starts again or you move to a larger Plan; nothing in your Workspace is deleted. Our records of usage are decisive unless you show that they are wrong. Unused limits do not carry over and are not refunded. We may change Usage Limits. We tell you at least 30 days in advance of a reduction that materially limits your paid Plan, and you may then terminate under Section 18.3. Where security, abuse or the stability of the Service requires it, we may apply lower limits at once. You may not get around Usage Limits, for example by splitting one agency into several Workspaces or by sharing accounts.

6.5 Backups and export. We keep backups to protect the Service, not as a backup service for you. You can export your Workspace, and any single person’s data, at any time. Keep your own copies of anything you can’t afford to lose.

7. People’s data is your responsibility

7.1 Your data stays yours. As between us, you own Customer Content. We claim no ownership of it.

7.2 Licence to us. You grant us a non-exclusive, worldwide, royalty-free licence, for the term of the Agreement and any retention period under it, to host, store, copy, process, transmit, display, convert and back up Customer Content, and to use it to provide, secure, support and fix the Service. We may sublicense these rights to our sub-processors only as far as these purposes need. We do not use Customer Content to train AI models.

7.3 You are the controller. For personal data in Customer Content, you are the controller (or a processor for your Client) and we are your processor. You alone decide whose data you keep, why, for how long and with whom you share it. The DPA applies.

7.4 Consent before you add anyone. Before you add a person to the Service, by hand, from a CV, a spreadsheet, the Browser Extension or any other source, you must have that person’s consent, given in line with Article 7 of the GDPR. The consent must cover keeping their details in the Service, processing them with AI Features, and presenting them to the Clients you share them with. If you do not have it, do not add the person.

7.5 The Consent Confirmation. The Service asks you to confirm consent before a person is added and records who confirmed it and when. The Consent Confirmation is your statement to us, given on your own responsibility. It is not proof of consent towards the person or an authority. You must keep your own evidence of each consent and show it to us on request.

7.6 Telling people. You must give each person the information Articles 13 and 14 of the GDPR require, including that you use service providers such as FoundOne and AI to process their data, and that you may present them to Clients.

7.7 Keeping data current and when consent ends. You must keep data accurate and delete it when consent is withdrawn, its period ends or you no longer need it. Before a Consent Confirmation reaches the end of its period, the Service reminds you; after that, it marks the person and warns you, including when you share them with a Client. The Service does not delete or hide anyone when a period ends and does not stop you from presenting them: the data stays in your Workspace, and stays visible to Clients you have shared it with, until you renew the consent or delete the data. Only some AI Features, such as Find, leave such people out until you renew. Keeping or presenting a person after their consent has ended is your decision and your responsibility. Reminders and warnings only help you; if one is late, missing or not seen, your obligations stay the same and we are not liable for it.

7.8 Data you must not add. The Service is not designed for special categories of personal data (Article 9 GDPR), data on criminal convictions (Article 10 GDPR) or data of children under 16. Do not record such data deliberately. If a CV or file contains it, you remain responsible for it and should remove what you do not need.

7.9 Sharing with Clients. Present a person to a Client only if their consent covers it and has not ended. The Service warns you about people whose consent has ended but does not stop you from sharing them. You are responsible for every disclosure you make through the client portal, an export, a PDF or any other way.

7.10 We do not check your data. We do not monitor Customer Content and have no obligation to. We do not verify consents, notices, Consent Confirmations or the accuracy of data. We are not liable for personal data you, your Authorized Users or your Clients put into or take out of the Service, or for whether you had the right to do so.

7.11 Complaints about your data. If a person or an authority contacts us about data in your Workspace, we refer them to you and may give them your business contact details. We may ask you to show the consent and notice for that person within 7 days. If you do not, or if we reasonably believe data is kept unlawfully, we may restrict that data or suspend your Workspace under Section 10.

7.12 Other content. You are also responsible for holding the rights to other Customer Content, for complying with laws on recruitment, employment and equal treatment, and for not using the Service to discriminate against anyone.

8. AI Features, Find and the Browser Extension

8.1 How AI Features work. AI Features send your prompts and the relevant Customer Content (for example a CV, a profile or notes) to third-party model providers, currently Anthropic in the United States, to generate Output. Our providers process it under commercial terms that do not allow them to train their models on it.

8.2 AI assists, you decide. AI Features help you read, write and search. They do not decide about people. You decide whom to contact, present, hire or reject, and you must not make decisions about a person based solely on Output.

8.3 Output is yours, and your responsibility. As between us, you own Output to the extent it is protected at all. Output may be inaccurate or incomplete, for example a wrongly read date or skill in a CV. Check Output before a Client or a candidate sees it or you rely on it. You are responsible for Output you use.

8.4 The Browser Extension. The Browser Extension saves a profile you are viewing, at your instruction, from your own session. You are responsible for complying with the terms of the website you use it on, including LinkedIn. You may not use it to collect profiles in bulk or automatically. The Consent Confirmation applies to every profile you save.

8.5 Imports. Section 7.4 applies to every person in every file you import. A single Consent Confirmation for an import covers each person in it.

8.6 Changes and limits. We may change model providers and models. AI Features may refuse, stop or fail, and they are subject to the Usage Limits (Section 6.4).

8.7 Find. Find searches only the people in your own Workspace. AI turns your messages and a job you attach into search conditions, drafts a checklist that you edit and approve, and checks people against the approved checklist one by one, quoting the profile text each answer rests on. Find is designed to reduce risk: before a check it removes names, contact details, links, ages, birth dates and phrases about family, health, origin or religion; it leaves out conditions and checklist lines that point at protected characteristics; it does not send people whose consent has ended; and it never rejects, moves, contacts or presents anyone. These measures are not complete. Profiles can still reveal protected characteristics indirectly, and redaction or screening can miss something.

8.8 Your part when you use Find. You choose and approve the conditions and checklist lines, and you are responsible for them being objective, related to the job and lawful, including under equal-treatment and anti-discrimination law. Read the evidence before you act on an answer, correct answers you think are wrong, and do not reject anyone because something is “Not in profile”. Find may not find every suitable person, and its answers, groups and quotes may be wrong or incomplete. You inform Candidates that you use AI to help match them to jobs (Section 7.6), carry out any data protection impact assessment your use requires (Article 35 GDPR), and make sure the people who use Find understand how it works and its limits (Article 4 of the AI Act).

8.9 AI regulation. You use AI Features, including Find, as a deployer under Regulation (EU) 2024/1689 (the AI Act), and you are responsible for the duties the law places on deployers, including human oversight, informing the people concerned and keeping logs. Each Find run keeps a log of messages, approvals, checks and changes, which you can download. We keep runs and their logs for 12 months after a run was last changed and then delete them, so download a log if you need to keep it longer. Where the law places duties on us as a provider, we meet them as they apply, and we may change, limit or withdraw an AI Feature, or ask you for information or confirmations, to do so.

9. Fees and Plans

9.1 Plans. A Plan is billed in advance, monthly or yearly, per user, per Workspace or per add-on (such as a larger Database Size), as shown at checkout. Plans renew automatically for the same period until cancelled. Current prices and Usage Limits are on our pricing page and at checkout.

9.2 Trials and early access. A trial or early access is free for the period we state. Nothing is charged unless you choose a Plan. When a trial ends without a Plan, we may limit the Workspace to viewing and exporting. If you choose no Plan within 30 days, we may close the Workspace after telling you, and Section 17.4 applies.

9.3 Payment. Stripe processes payments. You authorise us and Stripe to charge your payment method for each Plan period until you cancel. You agree to receive invoices electronically.

9.4 Taxes. Prices are in euros and exclude VAT and other taxes. We add VAT where the law requires; where the reverse charge applies, you account for the tax. Give us accurate billing details and a valid VAT ID. You bear taxes and penalties that result from inaccurate details.

9.5 Price changes. We may change prices. A new price applies from your next renewal, and we tell you at least 30 days in advance. If you don’t agree, cancel before the renewal.

9.6 Cancellation. You may cancel a Plan at any time; it ends at the end of the paid period. Deleting a Workspace cancels its Plan immediately.

9.7 No refunds. Fees are non-refundable, including for partial periods, unused seats, unused Usage Limits, a larger Database Size you no longer need, and cancellations, unless these Terms say otherwise or the law requires a refund.

9.8 Late payment. If a payment fails, we may retry it and limit the Service; after 14 days’ notice we may suspend your Workspace. Overdue amounts bear statutory late-payment interest under Section 1970 of the Civil Code. We may also claim the statutory compensation for recovery costs and reasonable collection costs.

9.9 Billing disputes. Tell us about a disputed charge within 60 days, or it becomes final. Raise disputes with us before your bank: a chargeback without contacting us first breaches the Agreement. You may not set off any claim against amounts you owe us.

9.10 Database Size. Each Plan includes a Database Size, shown on the pricing page and in the Service. We count people as the Service shows; people whose consent has ended count until you delete them. A larger Database Size is a paid add-on for the whole Workspace. When the Database Size is reached, adding people stops (by hand, import, CV upload or the Browser Extension) until you move to a larger size or delete people. We do not delete, hide or restrict the people already in your Workspace. Sizes above the largest one we list need a separate agreement.

9.11 Changing your Plan. An admin can add users or move to a larger Plan or Database Size at any time; the change applies at once and is charged pro rata for the rest of the period. A move to a smaller Plan or Database Size takes effect at the end of the period, and only if your Workspace is within the smaller limits by then.

10. Suspension

10.1 We may suspend your access, your Workspace, AI Features, the client portal or particular data, in whole or in part, if:

you breach the AUP, or we reasonably suspect that personal data is kept without consent or other unlawful activity;
you do not show consent when we ask under Section 7.11;
your use poses a security risk or could harm the Service, other customers, Candidates or us;
your use exceeds the Usage Limits or tries to get around them;
payment is overdue (Section 9.8);
a law, court or authority requires it; or
we reasonably suspect fraud or abuse of trials.

10.2 We give notice before suspending where practical, otherwise promptly after. We limit a suspension to what is reasonably needed and lift it once the cause is resolved. Fees remain payable during a suspension you caused.

11. Notices of illegal content

11.1 Reporting. Anyone can report content in the Service they consider illegal through hello@foundone.io, as the AUP describes. Authorities contact us at the same address. We are the single point of contact under Articles 11 and 12 of the Digital Services Act; we communicate in English and Czech.

11.2 Our decisions. We decide on notices diligently and objectively, with human review. If we restrict content or a Workspace, we send you a statement of reasons, including the facts relied on and how to contest the decision. You may reply and we will review our decision. You may also go to court.

12. Our intellectual property

12.1 Ownership. We and our licensors own the Service, its software, the client portal, the Browser Extension, documentation and our trademarks. We grant you a limited, non-exclusive, non-transferable right, without the right to sublicense, to use the Service during the term of the Agreement for your business.

12.2 Restrictions. You may not: copy, modify or create derivative works of the Service; reverse engineer it, except where the law expressly allows; resell or provide the Service to third parties other than your Clients through the client portal; circumvent usage or security limits; access it by automated means other than features we provide; or use it to build a competing product.

12.3 Feedback. We may use your suggestions and feedback freely, without obligation to you.

12.4 Usage Data. We own Usage Data and may use it to operate, secure and improve the Service. We publish it only in aggregated form that identifies neither you nor any person.

12.5 Reference. We may name you as a customer in our marketing. Email us to opt out and we stop within 30 days.

13. Confidentiality

Each party keeps the other’s non-public information received under the Agreement confidential and uses it only to perform the Agreement. This does not apply to information that is public through no fault of the recipient, already known to it, independently developed, or that the law requires it to disclose. Sections 7 and 8, the DPA and the Privacy Policy govern how we handle Customer Content.

14. Warranties and disclaimers

14.1 Mutual. Each party confirms it has authority to enter into the Agreement.

14.2 Your warranties. You confirm that, for every person you add, you have their consent under Section 7.4, you have informed them under Section 7.6, and every Consent Confirmation you give is true.

14.3 Disclaimer. Except as the Agreement expressly states, the Service, AI Features (including Find and its conditions, checklists, answers, groups and quotes), Output, the client portal, the Browser Extension and support are provided “as is” and “as available”. We give no warranties or assurances, express or implied, of merchantability, fitness for a particular purpose, availability, accuracy, completeness of search results, security, non-infringement or freedom from errors. We do not warrant that Find finds every suitable person, or that redaction and screening remove every reference to protected characteristics. To the extent the law permits, the statutory provisions on defective performance (Sections 1914 to 1925 of the Civil Code) do not apply.

14.4 Your results. We are not responsible for your placements, fees, Client relationships, the delivery of emails, the conditions and criteria you search and select by, the decisions you or your Clients make about Candidates, or whether your recruitment practice meets the legal requirements that apply to you.

15. Limitation of liability

15.1 Excluded loss. Neither party is liable for lost profit, lost revenue, lost placements or fees, loss of goodwill, indirect or consequential loss, or the cost of substitute services. For loss or corruption of data you could have avoided by exporting it, our only obligation is reasonable efforts to restore it from our latest available backup. We do not undertake to compensate non-pecuniary harm (Section 2894(2) of the Civil Code).

15.2 Cap. Our total liability arising out of or in connection with the Agreement, for all claims together, is limited to the higher of (a) the fees you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) EUR 100.

15.3 Third parties and your data. We are not liable for third-party services, networks or model providers, for anything your Clients, Candidates or Authorized Users do, or for personal data you put into or take out of the Service (Section 7.10).

15.4 What is not limited. Sections 15.1 to 15.3 do not limit liability that the law does not allow to be limited, in particular under Section 2898 of the Civil Code for harm caused intentionally or by gross negligence, or harm to a person’s natural rights. They also do not limit your payment obligations or Section 16.

15.5 Force majeure. Neither party is liable for failures caused by circumstances beyond its reasonable control, including failures of cloud, network, payment or AI providers, cyberattacks, power outages, strikes, epidemics, war and acts of authorities (see also Section 2913(2) of the Civil Code). This does not excuse payment obligations.

15.6 Time limit for claims. Under Section 630 of the Civil Code, the limitation period for any claim against us arising from the Agreement is one year from the day the claim could first be exercised.

16. Your obligation to compensate us

16.1 You will compensate us, our affiliates and our staff for all losses, fines, damages, settlements and reasonable costs (including legal fees) arising from any claim, complaint or proceeding by a Candidate, a Client, any other third party or an authority that relates to:

personal data you, your Authorized Users or your Clients put into or take out of the Service;
a missing or invalid consent, a missing notice, or an untrue Consent Confirmation;
your disclosure of a person’s data to a Client or anyone else;
your use of the Browser Extension or imports in breach of a third party’s terms;
discrimination or other unlawful treatment of a Candidate;
the conditions, checklists or criteria you use in Find or other AI Features, and decisions you or your Clients make about a Candidate;
your duties as a deployer under the AI Act;
your breach of the Agreement, the AUP or the law.

16.2 We will tell you promptly of such a claim, let you control its defence if you confirm in writing that you will compensate us, and cooperate reasonably at your cost. You may not settle a claim in a way that admits fault for us or binds us, without our written consent.

17. Term and termination

17.1 Term. The Agreement runs from your acceptance until terminated.

17.2 By you. You may terminate at any time by deleting your Workspace. Section 9 governs fees.

17.3 By us. We may terminate for convenience with 30 days’ notice, and then refund prepaid fees for the unused part of any period. We may terminate with immediate effect if you materially breach the Agreement and do not cure it within 15 days of notice, keep personal data without consent, seriously breach the AUP, fail to pay for more than 30 days, or become insolvent.

17.4 Effect. On termination your access and Plans end. For 30 days after termination you may ask us to export your Workspace. After that we delete Customer Content as the DPA describes, unless the law requires us to keep it. Sections 7, 9 (for unpaid fees), 12, 13, 14, 15, 16, 19 and 20 survive termination.

18. Changes to these Terms

18.1 We may change these Terms to a reasonable extent, for example because of new or changed features, law, security, our infrastructure or providers, or our business model (Section 1752 of the Civil Code).

18.2 We notify changes by email to Workspace admins and in the Service at least 30 days before they take effect. Changes required by law, or that concern only new features, may take effect sooner.

18.3 You may reject a change by terminating the Agreement with effect before the change applies. If the change is materially adverse to you and you terminate for that reason, we refund prepaid fees for the unused period. If you do not terminate, the change applies from its effective date.

19. Governing law and disputes

19.1 Czech law. Czech law governs the Agreement, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

19.2 Courts. The Czech courts competent for our registered office have exclusive jurisdiction. We may also bring proceedings in the courts of your registered office.

19.3 Talk first. Before going to court, the parties try for 30 days to resolve a dispute by email. This does not prevent urgent interim relief.

20. Czech-law provisions and general terms

20.1 Type of contract. The Agreement is an innominate contract under Section 1746(2) of the Civil Code.

20.2 Excluded provisions. Between us as entrepreneurs, the following do not apply: Section 1740(3) (acceptance with amendments); Section 1751(2) (conflicting business terms), so your purchase orders and business terms never apply, even if referred to; Section 1757(2) (confirmation with deviations); and Sections 1799 and 1800 (adhesion contracts), as Section 1801 permits. You assume the risk of a change in circumstances under Section 1765(2), and Section 1766 does not apply.

20.3 Express acceptance. Under Section 1753 of the Civil Code, you expressly accept the provisions listed under “Key terms” at the top of these Terms.

20.4 Assignment. You may not assign the Agreement without our consent. We may assign it to an affiliate or to a successor in a merger, acquisition or sale of assets, and you consent to that assignment in advance under Section 1895 of the Civil Code. We may use subcontractors and remain responsible for them.

20.5 Notices. We send notices to your Workspace admins’ email or in the Service. You send notices to hello@foundone.io. Email meets any written-form requirement between us. A notice is received on the business day after it is sent.

20.6 Other. If a provision is invalid, the rest remains in force, and the parties replace it with a valid provision closest to its purpose. Not enforcing a right is not a waiver. The parties are independent contractors. The Agreement creates no rights for third parties. It is the entire agreement on its subject and supersedes earlier arrangements. It is written in English; any translation is for convenience only.